Currently, I am working as Senior Product Manager at Booking Holdings in FinTech Business Unit. Here I am responsible for Order to Cash Products, Invoice Payments, Collections and Clearance and also building Safeguarding Solutions to process $100B TTV from 0-1 for Booking.Com & Other BHI Brands to offer payments as a core service via regulated entity.
Transformed Airtel's customer experience (400M User base) with the development of an Omnichannel Intelligence Platform, enhancing self-service capabilities, reducing call center costs by $2.5M Annually, and personalising interactions for millions of customers. Pioneered real time Data Products for decision-making, deployed ML-based models, and led digital transformation initiatives, contributed in positioning Airtel as a cloud leader in the telecom industry.
I founded Star Labs Global in 2019. Our mission is to create a next-generation suite of B2C products, empowering individuals to transform their socio-economic well-being and elevate their standard of living. Through innovation and technology, we are dedicated to revolutionising various sectors, including wealth management, healthcare management, payments, and digitising NGOs. Due to regulatory challenges and missing infrastructure, I decided to Exit in 2021 and carrying with me some of best learnings of my life. If you are interested more to know, feel free to drop me an email on - tanmay@starlabsglobal.com.
Started my career as R&D Engineer (Software), later switched to Product Manager Role. Led the creation of NEWTON, an in-house Data Analytics Platform, optimizing Reporting efficiency, and reducing redundancy, resulting in significant FTE cost savings. Drove Product Roadmaps, data engineering, and automation efforts, enabling data-driven insights, new business opportunities, and enhanced productivity while managing risks and tight deadlines.